Giving feedback is like crafting the perfect member or client experience—it requires care, thoughtfulness, and a little finesse. But what happens when someone isn’t quite ready to hear your helpful advice and gets defensive? Here are 5 tried-and-true emotional intelligence strategies to handle defensive moments with grace, so you can use the learning opportunity for growth and accountability, all while keeping service smooth and seamless: 1) Approach as a coach who wants to help. (“Let’s …
Will emotional intelligence make me a “soft” leader or lower my team’s delivery of excellence? Heck to the NO! This is a common concern I get from leadership coaching clients I work with. They think if they change their ways, are less authoritative, and more human-focused, performance will suffer. But the opposite is true. Since Daniel Goleman coined the term emotional intelligence (EQ) in 1995, it has been extensively studied by Harvard, Yale, Learning in …
“To be done right, I have to do it myself.” “Why is this happening to me?” “I’m gonna have to figure this out myself.” “I’m not supported.” Have you ever felt any of these ways? These are common patterns I have to disrupt in my mind on a regular basis. These beliefs are false, but ones that I bought into at a very young age as I was trying to make sense of the world …
To lead with impact and live in alignment with purpose and joy, you need to have tough-love conversations on the regular. Whether it’s holding a staff member accountable or setting a boundary with your mother-in-law, I call these conversations “tough-LOVE” because we want the person on the receiving end to feel loved, valued, and respected… even if we don’t love the behavior that we’re addressing. I do deeper into communication methodologies for many different situations …
I kept catching my 7-year-old swearing. 😦 I can’t blame him – my husband and I have potty mouths and don’t usually filter the way we speak or what we talk about in front of our boys. And as you know, our teams (whether at work or home) will do what we DO rather than do what we SAY. Still, it’s not ok with me that my 7-year-old swears. “But Mama, when I get frustrated, it feels SO GOOD …