Topic: Uncategorized

Getting To Know Each Other Better

I thought it would be fun for us to get to know each other a little better. So I’m proposing a game to you. I’m gonna share a little bit about myself, then at the end of this blog, I have a couple questions for you so I can understand more of what makes you tick! (And make sure I provide the utmost value to you in my newsletter and services!) Things That Excite Me: …

Exactly How I’ve Added More PLAY Into My Life

When did you stop playing?  Probably around the time you had your first child (ironically) or got that promotion with the big salary. If you’re like me, your expanding to-do list and pressure to keep up with all your responsibilities began to take priority. And maybe, like me, you started studying time management and high-performance productivity principals and reasoned that play was not something that helped you achieve your ambitious goals. When we stop playing, …

How Can I Handle Defensiveness When Delivering Feedback?

Giving feedback is like crafting the perfect member or client experience—it requires care, thoughtfulness, and a little finesse. But what happens when someone isn’t quite ready to hear your helpful advice and gets defensive? Here are 5 tried-and-true emotional intelligence strategies to handle defensive moments with grace, so you can use the learning opportunity for growth and accountability, all while keeping service smooth and seamless: 1) Approach as a coach who wants to help. (“Let’s …

If You Can, You Must…

I had two friends pass away last month, within one week of each other. Both were young (45 and 50 years old) and both were incredible women who made such a bright impact on the world in their too-short lives. When something like this happens, it makes me think a lot about my life, how I’m spending my time, who I’m spending it with, and whether or not my God-given gifts and talents are being …

The Financial Impact of Emotional Intelligence (EQ) on Leadership

One of the most common questions I get after delivering a keynote on emotional intelligence (EQ) to mid-level managers is: “How do I get my senior leaders to recognize the importance of EQ?” This tells me that this human-centered approach to leadership is not often embraced by senior leaders — even though we now have decades of data that shows that EQ results in high-performing teams and an elevated service experience. It’s a shame EQ is not …