I thought it would be fun for us to get to know each other a little better. So I’m proposing a game to you. I’m gonna share a little bit about myself, then at the end of this blog, I have a couple questions for you so I can understand more of what makes you tick! (And make sure I provide the utmost value to you in my newsletter and services!) Things That Excite Me: …
When did you stop playing? Probably around the time you had your first child (ironically) or got that promotion with the big salary. If you’re like me, your expanding to-do list and pressure to keep up with all your responsibilities began to take priority. And maybe, like me, you started studying time management and high-performance productivity principals and reasoned that play was not something that helped you achieve your ambitious goals. When we stop playing, …
Giving feedback is like crafting the perfect member or client experience—it requires care, thoughtfulness, and a little finesse. But what happens when someone isn’t quite ready to hear your helpful advice and gets defensive? Here are 5 tried-and-true emotional intelligence strategies to handle defensive moments with grace, so you can use the learning opportunity for growth and accountability, all while keeping service smooth and seamless: 1) Approach as a coach who wants to help. (“Let’s …
I had two friends pass away last month, within one week of each other. Both were young (45 and 50 years old) and both were incredible women who made such a bright impact on the world in their too-short lives. When something like this happens, it makes me think a lot about my life, how I’m spending my time, who I’m spending it with, and whether or not my God-given gifts and talents are being …
One of the most common questions I get after delivering a keynote on emotional intelligence (EQ) to mid-level managers is: “How do I get my senior leaders to recognize the importance of EQ?” This tells me that this human-centered approach to leadership is not often embraced by senior leaders — even though we now have decades of data that shows that EQ results in high-performing teams and an elevated service experience. It’s a shame EQ is not …