When your leadership team is united and engaging their staff effectively, delighting your members or clients and delivering remarkable service is the natural byproduct.

But in my 15+ years of working with the private club and service industries, I’ve found these challenges to be too common:

• Poor communication skills among the leaders (disrespectful tones, gossip, conflict avoidance, clashes between personalities, inability to hold others accountable)
• Disengaged/burnt-out staff that don’t go above and beyond or miss “moments of truth” to delight members & clients
• Siloed departments that lack trust or working together for a common mission
• Turnover of staff from low-EQ, authoritative, fear-driven leadership
• People pleasing: While this trait has made hospitality and service executives successful, it can lead to a lack of boundaries and accountability or burnout

So I developed an emotional intelligence leadership training that helps managers improve their communication skills, enhance self-awareness, put systems in place to show up consistently and reduce burnout, more effectively motivate a diverse team, and embrace conflict and feedback for more innovation and high performance.

As your leaders journey through this actionable, fun program together, it strengthens trust and cohesiveness among them so you’re all working towards a common mission – and supporting each other along the way.

If you’d like to see if this program is a fit for your club or organization, it’s quick and easy to get started. Simply:

1. Schedule a brief call with me here so we can discuss your needs.
2. I’ll put together a development plan for your team.
3. If you decide to move forward, we’ll execute the training plan together.

Be done with apathetic staff, silos, negativity, and your life being more stressful than it needs to be. Schedule a call with me today to get your leaders on the same page to effectively engage their team and delight your members or clients.

Schedule a call with me here:

Call: https://joydiscovered.as.me/speaking

Zoom: https://joydiscovered.as.me/speakingzoom

“The workshop was not only informative, it provided excellent examples and interaction. Very, very engaging and took me out of my comfort zone (in a good way!)” ~Zach Bouchard, Digital Marketing Manager, Vineyards Country Club

“Eye-opening. Makes you question your leadership and how to be more engaged with your colleagues. A must for all hospitality managers.” ~Harrison Runyon, Sous Chef, Bay Colony Beach Club

“Sara makes the journey of this experience fun, vulnerable, and real.” ~ P.J. Ferrari, Clubhouse Manager, Hideaway Beach Club

“Very interactive. Truly enjoyed how we connected with our co-workers during this session.” ~ Chris Evans, PGA Head Golf Professional, Vasari Country Club

“EQ really sums up solutions to improve culture. Personal connection, self-awareness, and ultimately positive and successful culture is what we all look for. Your workshop effectively teaches this, yet is also enjoyable and enlightening.” ~Paul Malonson, COO/GM, Vineyards Country Club

“The time spent with Sara Mueller is going to be invaluable. She uncovers a great deal, both individually and together as a group. We now feel we have the tools to be successful” ~Casey Brodek, PGA Director of Golf, Quail West Golf & Country Club