“To be done right, I have to do it myself.” “Why is this happening to me?” “I’m gonna have to figure this out myself.” “I’m not supported.” Have you ever felt any of these ways? These are common patterns I have to disrupt in my mind on a regular basis. These beliefs are false, but ones that I bought into at a very young age as I was trying to make sense of the world …
One of the most common questions I get after delivering a keynote on emotional intelligence (EQ) to mid-level managers is: “How do I get my senior leaders to recognize the importance of EQ?” This tells me that this human-centered approach to leadership is not often embraced by senior leaders — even though we now have decades of data that shows that EQ results in high-performing teams and an elevated service experience. It’s a shame EQ is not …
I was a master pretender, a super slick chameleon. I got straight As and graduated in the top 5% of my high school class with a 4.4 GPA, went to state for speech, mock trial, and softball, got confirmed Catholic, made good tip money working part-time as a server, and was chosen as Student Of The Month my senior year. Little did most people know that in high school I was stoned nearly all the …
Effective decision-making is vital for impactful leadership and a joyful, purposeful life. (And let’s face it, you might already be feeling decision fatigue!) So, how can we make the best decisions for ourselves and our teams while expending as little energy as possible? I’ve got the perfect tool for you! After decades of studying emotional intelligence and mastering self-mastery, I’ve gathered the best decision-making strategies. I use these regularly and share them with my executive …
To lead with impact and live in alignment with purpose and joy, you need to have tough-love conversations on the regular. Whether it’s holding a staff member accountable or setting a boundary with your mother-in-law, I call these conversations “tough-LOVE” because we want the person on the receiving end to feel loved, valued, and respected… even if we don’t love the behavior that we’re addressing. I do deeper into communication methodologies for many different situations …