As a server in my teens and early 20s I was efficient – my managers knew they could trust me with any type of guests and that I could handle more tables than other server I made good tip money, but I rarely got those wow 10X tips that some of my co-workers received. Why? Because my efficiency didn’t allow me to truly connect with guests. When guests shared why they were in town or asked about my life, …
To build a high-performance team, your staff must be growth-minded. A growth-minded individual embraces challenges, values effort and learning, persists through setbacks, and believes in the potential for continuous improvement and development. Thankfully, my childhood experiences led me to develop a growth mindset. (Thanks Mom and Dad!) The challenge with this, however, is that I think everyone views the world the same way that I do – which isn’t the case. Some people have a fixed mindset. An …
The Reality: Long gone are the days of 20th century leadership that was coercive, top-down, authoritative, and militaristic. Long gone is the loyal-for-the-long-term workforce that sucked it up when things got tough, worked hard long hours without complaint, and were happy just getting a paycheck every two weeks. With more gender and cultural diversity in the workplace than ever before and multiple generations represented, more employees are motivated by: The Data: In 2021, Gallup found that only …
What’s scarier than Kathy Bates with a mallet in Misery? The DELUSION managers have about how well they praise and recognize their employees, who desperately want to feel appreciated. Here’s some data (and it’s just as shocking as a notorious serial killer turning into Chucky in Child’s Play): 💀 A study by Roosevelt University found that 80% of managers believe they frequently express appreciation; however, only 20% of their employees agreed. 😱 Similarly, KRC Research …
In work (and life), adversity is a given. Perhaps our most important responsibility when leading through hardship is to communicate effectively. Here are three crisis communication tips that will move your team and stakeholders toward a positive outcome, growth, and resilience. 1. Address the brutal facts as they become clear. 🔎 Brutal honesty is necessary during any catastrophe. It ensures you maintain trust with your team and stakeholders so you can rally them forward. Be sure …